• Who will answer my questions concerning the order, the payment or the delivery?
• Is it possible to use the electronic address of a free electronic mail?
• May I indicate an address of delivery different from the address of invoicing?
• How may I order on-line if I am a new customer?
• How may I order on-line if I am already registered as customer?
• How places the order during a payment by check?
• What happens when I ordered?
• How may I exploit a check shop?
• How may I cancel my order? I have already made the payment.

> Who will answer my questions concerning the order, the payment or the delivery?

Thibêne will please to help you. For that purpose, click “contact us”, then use the form to ask your questions. Your message is passed on at once in the competent customer service which will answer you as soon as possible.

> Is it possible to use the electronic address of a free electronic mail?

Information and important documents will be communicated with you by e-mail. You can, if you wish it, use a free electronic address during the order.

> May I indicate an address of delivery different from the address of invoicing?

You can indicate two different addresses during an on-line order. We send then all the information relative to your order and to the payment at the electronic address of invoicing. And the product will be sent to the address of delivery.

> How may I order on-line if I am a new customer?

During your first order, you will identify you and give your data to be able to proceed with order. A window will appear, you will choose the option “new customer “.

> How may I order on-line if I am already registered as customer?

Having filled your basket, click to order, a window will appear, you will choose the option  “Customer Space” and identify you by means of your identifier and password.

> How places the order during a payment by check?

Your order will be recorded but the expedition will be made only after reception and validation of your check.

> What happens when I ordered?

Once placed order on-line, you receive a confirmation of the deal. You also receive a confirmation by e-mail. This one includes all the data of your order, the invoice or the receipt. If you chose during the order to pay by credit card, by check or mandate, the expedition by the post office or by the transport service is activated after the validation of your payment. If you do not receive confirmation after the sending of your order, please contact us.

> How may I exploit a check shop?

During an on-line order, indicate the code of your check in the field " Check shop code " before validating your order, and you may calculate again the amount of your order. It is not possible to take into account a check shop or coupon after a treated order.

> How may I cancel my order? I have already made the payment.

For any cancellation of order, contact us by e-mail. You explain briefly the reasons of the cancellation. If the order is already sent, you will pay the expenses of expedition.

Your demand is verified within 2 working days. In every case, you are prevented of the result by e-mail. The possible credits are paid off on your credit card, if you used it for the order, by transfer or check.